How do I pay?

The basket page gives options for either Credit/Debit Card payments via our secure server or we can get in touch to organise another payment method. Simply select the option you wish to use!

Credit/Debit Cards- We accept everything except American Express.




CREDIT/DEBIT CARD ORDERS WILL ONLY BE DESPATCHED TO CARDHOLDERS ADDRESS




IF YOU REQUIRE DELIVERY TO ANOTHER ADDRESS, PLEASE CONTACT US TO ARRANGE OTHER PAYMENT.

How do I contact 18 Bikes?

All of our contact details can be found at our contacts page

How do you deliver?

We use either Royal Mail 1st class recorded for smaller deliveries or ANC for larger items such as frames and bikes.

Delivery prices are as below:



Bikes- FREE DELIVERY

Frames- FREE DELIVERY

Forks- FREE DELIVERY

Clothing- FREE DELIVERY

Food- FREE DELIVERY on orders over £50, otherwise £2.50

Accessories- FREE DELIVERY on orders over £50, otherwise £2.50





We always aim to dispatch on day of ordering, or Monday following a weekend order.




On large deliveries to be sent via ANC, same day pickup is not always possible, so delivery is usually 2 days for these orders.




On smaller, Royal Mail deliveries, these usally arrived next working day, although this is not a guaranteed service.




If you're desperate for an urgent delivery, please contact us before ordering and we can arrange other methods (at cost)

What about my Card Security?

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.




Credit Card Security: Our secure web pages are hosted by Secure Hosting Ltd., who use 128bit encryption, the strongest form of encryption available, with Thawte SSL certification to ensure secure transmission of your information. Please note that due to the massive increase in credit card and online fraud we reserve the right to refuse any order and for any reason.




ALL fraudulant transactions will be passed to the Police without exception.

VAT

All prices quoted on this website include VAT at the UK rate of 17.5% (Where applicable)

How safe are my personal details?

For specific information regarding our privacy policy, please refer to the privacy policy page

What if it's not in stock?

If for some reason we've missed an item being out of stock, we'll contact you and give you the choice of refund, alternative product or waiting for the desired product.

And if I'm angry?

If you have a problem, please let us know and we'll always try our very best to rectify it. Our contact details are all available on our contacts page

How can I send stuff back?

Should you wish to return an item, please see our returns policy.

What if I have a warranty claim?

In the event of a warranty claim, please see our warranty policy.